Public service provision is one of the most important issues debated in the UK today and is likely to continue. This essential text identifies major financial and organisation management issues confronting the public services and explains how they can be addressed in practical terms. Written in an accessible manner by a team of experts, this is a book for new and existing managers, students and lecturers in the public service. The aim of this book is to identify major finance and organisational management issues confronting the public services and to explain how they can be addressed in practical terms by managers of those services. Details of the impact of recent political developments are looked at as well as cultural change, crisis, and quality management. Developments in the NHS, central and local government are also covered.
Auditing; crisis management; crisis management in the prison service; central government; local government; National Health Service; public services in the UK; political environment and public service activity; cultural change and development; quality management in three key areas; liberalization, deregulation and competition; regulation; accountability.