Implementing improvement in any organisation requires a step-by-step approach and this is certainly true for the enormous challenges of implementing Total Quality Management into any organisation. This practical and entertaining book likes it in scale to eating an elephant, needing to be divided into manageable ‘slices’. John Gilbert details 95 self contained topics or ‘slices’ which are essential for the successful introduction of Total Quality Management. Readership: Students and organisations practising or introducing total quality management.
Quality Process Definitions Quality Assurance ISO 9000 Critical Success Factors Quality Improvement Project Teams The Pareto Principle Statistical Process Control Bench-marking; Quality Costs - PAF Model; Quality Awards Partnership Sourcing etc 95 Slices in Total
John Gilbert worked as a senior executive in the European chemical industry and gained many years’ experience of implementing and advising on Total Quality Management.